FAQ

Frequently Asked Questions:

Where is pickup?

Pickup is in Mississauga at Winston Churchill and 403. Complete address is provided once order is ready for pickup. 

How long will it take to receive my order?

Current orders are completed and shipped in 5 business days plus shipping times.

How long is shipping?

Shipping within Canada and the US is 2 - 5 business days. 

Where do you ship from?

Orders within Canada are shipped from Mississauga, Ontario. Orders within the US are shipped from Niagara Falls, NY

Can I see the items before I purchase?

Please contact us directly to schedule a time to view items. info@simplynameit.ca

Can I have my own items personalized?

Unfortunately, due to liabiity we are only able to personalize our own items.

I don't see what I'm looking for on the website. Can I request a custom order?

Absolutely - please email us at info@simplynameit.ca for any alternate items.

Do you accept returns or exchanges?

Returns and exchanges are accepted on non-personalized items within 15 days of receiving the item. Unfortunately, personalized items are unable to be exchanged or returned.